Terms of Use
Draft for legal review. Have a lawyer check these terms against Indian contract, consumer-protection and IT law, the App Store and Google Play rules, and UK consumer law before launch, and fill in the bracketed details.
1. The agreement
These terms are an agreement between you and [COMPANY LEGAL NAME] ("Herelo"). By creating an account you accept them and our privacy policy.
2. Who can use Herelo
- You must be at least 18 years old.
- You may have one account, using your own phone number and real photos of yourself.
- You can't use Herelo if you've been convicted of a sexual or violent offence, or if we've removed you before.
3. How you'll behave
You agree not to:
- harass, threaten, stalk or intimidate anyone, on Herelo or after meeting through it;
- post nudity, sexual content, violence, hate speech, or anyone else's photos;
- ask for money, payments, gifts or investments, or promote any business;
- pretend to be someone else, or misstate your age or what you're looking for;
- try to find out where someone lives or is, beyond what Herelo shows;
- scrape, copy or automate access to Herelo, or interfere with how it works.
We may remove content, pause or close accounts that break these rules, and report illegal activity to the police.
4. Meeting in person
Herelo helps you meet people, but we don't run criminal background checks, and verification confirms only that a person matches their photos. Meet in public, tell a friend where you'll be, and report anything that worries you in the app. You're responsible for your own interactions with other users.
5. Location features
Venue check-in, crossed paths and travel mode work only if you turn them on. They show other people a venue, an area name or a city, never your exact location. You can turn each one off at any time.
6. Paid features
- Herelo Plus and Herelo Passport are monthly subscriptions that renew automatically until you cancel.
- Cancel any time in your App Store or Google Play subscriptions (or from your Razorpay receipt if you paid on our website). You keep the plan until the end of the month you've paid for.
- Spotlight is a one-off purchase that's used when you activate it.
- Prices are shown before you buy and include applicable taxes. Refunds for store purchases follow Apple's and Google's refund policies; for website purchases, write to [support@herelo.app] within 7 days.
- If we close your account for breaking these terms, unused paid time isn't refunded, except where the law requires it.
7. Your content
Your photos, prompts and messages stay yours. You give Herelo a licence to store, show and process them only to run the service. When you delete them, we stop showing them; copies held in backups are erased within 30 days.
8. Our responsibility
We work hard to keep Herelo safe and running, but it is provided as it is. To the extent the law allows, Herelo isn't liable for indirect losses, or for losses above the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.
9. Ending the agreement
You can delete your account at any time in Settings. We may suspend or close accounts that break these terms or put others at risk, and will tell you why unless doing so would put someone at risk or break the law.
10. Law and complaints
These terms are governed by the laws of India, and the courts of [Gurugram, Haryana] have jurisdiction, without taking away any rights you have under your own country's consumer law. For complaints, contact our Grievance Officer at [grievance@herelo.app].